Portfolio · Edition 2026

Bridging business & borders.

Based in San Diego, CA
Pursuing Business Development
Open to Global Roles
Portrait of Aalia Ali
Fig. 01 Aalia Ali, 2026
Business Development✦ Salesforce Certified✦ HubSpot Certified✦ International Business✦ CRM✦ Global Markets✦ Business Development✦ Salesforce Certified✦ HubSpot Certified✦ International Business✦ CRM✦ Global Markets✦
01 The Short Of It

A global education,
a service-driven track record,
and a clear sense of what's next.

Markets are getting more global, not less. I want to be ready to operate across all of them.
Aalia

I'm Aalia. I studied International Business at the University of California San Diego, building a foundation in global markets, cross-cultural communication, and how companies grow across borders.

Since graduating, I've worked directly with customers. As a Digital Navigator I supported 1,000+ clients, and as a Care Coordinator I now run live coverage for 100+ caregivers in WellSky CRM.

I've also earned three certifications in the tools revenue teams use today: Salesforce and HubSpot. Apollo, Outreach, and Zapier are already part of how I work.

Next, I'm building toward a business development or sales role with a global tilt, somewhere I can grow with the company.

02 The Case For Me

Four reasons to bet on me today.

i.

A global lens, by design.

I chose International Business on purpose. I'm wired to think across markets, currencies, and cultures, and I'm genuinely curious about the Middle East as an emerging revenue frontier.

ii.

CRM-fluent from day one.

Most early-career hires need training on Salesforce and HubSpot. I arrive with both certifications, plus live experience using WellSky in a high-volume operational role.

iii.

Composure under pressure.

Managing 50+ calls a shift, last-minute call-offs, and 100+ caregivers taught me how to stay calm, prioritize fast, and keep relationships intact when something is on fire.

iv.

I learn the stack quickly.

Apollo, Outreach, Zapier: modern sales tooling is already part of how I work. New tools don't slow me down. They're the part of the job I enjoy.

03 Track Record

Roles that grew my range, from front-line customer support to ops, CRM, and beyond.

Currently Aug 2025 / Present Home Care Placement

Care Coordinator

  • Manage 50+ inbound and outbound calls per shift, identifying service needs and coordinating coverage in WellSky CRM.
  • Resolve urgent operational issues and last-minute call-offs without sacrificing the client relationship.
  • Negotiate pay rates and shift incentives across a roster of 100+ caregivers and report status to internal teams.
WellSky CRM Negotiation Operations
Aug 2023 / Jan 2025 City of San Diego

Digital Navigator

  • Supported 1,000+ clients through phone outreach, guiding them through online services, email, and digital tools.
  • Ran high-volume outreach and follow-up to help users access internet services and online platforms.
  • Built a technology training presentation later adopted by other Navigators to standardize client support.
Client Support Outreach Training
Aug / Sep 2023 Jambopay

Quality Assurance Intern

  • Reviewed product features for usability and accuracy, contributing to a smoother end-user experience.
  • Partnered with developers to clearly communicate issues, accelerating resolution times.
Product QA Fintech
May / Jul 2023 Rafiki Oils

Brand & Strategy Intern

  • Supported a rebranding initiative and engagement strategy that lifted site traffic and user engagement.
  • Contributed to collaborative planning and customer-facing research projects.
Branding Research
Jan 2022 / Apr 2023 Fire I.T. Rescue

Management Intern

  • Built and launched the intern website, including 10 personalized portfolios spotlighting each intern's work.
  • Coordinated closely with interns to keep portfolios current and aligned with ongoing projects.
Web Team Coordination
04 The Toolkit

A modern sales stack, paired with a fundamentals-first business education.

Sales · BD

The Craft

  • Lead Qualification Active
  • Outbound Outreach Active
  • Pipeline Development Active
  • Client Negotiation Active
CRM

The Platforms

  • Salesforce CRM Certified
  • HubSpot CRM Certified
  • WellSky Live
Sales · AI Tools

The Stack

  • Apollo.io Daily
  • Outreach.io Daily
  • Zapier Daily
  • Claude Daily

Certifications

Verified · 03 of 03
i. Salesforce Certified Associate Salesforce
ii. HubSpot Inbound Sales HubSpot Academy
iii. HubSpot Sales Software HubSpot Academy
05 Come Along On My Journey

Where I started, where I am, where I'm headed.

01
Foundation

A global business education.

UC San Diego, B.S. International Business. I chose the major intentionally. Markets are getting more global, not less, and I wanted to be ready to operate across them from day one.

02
Range

Customer-facing reps.

From Digital Navigator to Care Coordinator, I've spent years in front of real people with real problems. That's where I learned that systems and empathy aren't opposites. The best operators do both.

03
Direction

Sales, CRM, what's next.

Three certifications in hand, live CRM experience on the résumé, and a clear next chapter: business development or sales, ideally with a global tilt, including the Middle East.

Forward

What I'm looking for

Somewhere I can grow with the company. Not just check a box, but help build something that travels well across markets, teams, and time zones.
06 Get In Touch

Let's start a conversation.

Email contact@aaliaali.com Phone (619) 609-4387 LinkedIn /in/aalia-ali Document Resume
Status
Currently exploring business development and sales roles. Open to U.S. and international, with a soft spot for the Middle East.

Best time to reach me is mornings PST. I aim to respond to recruiters and warm intros within 24 hours.